Yes, please let us know and we will send a full Tax invoice with your order. This will either be inside the box or downloadable by email.
FAQ
FAQ | South East Clearance
Can you provide a Tax invoice?
Can I have my delivery sent to a different address?
No, unfortunately once your order has been dispatched we cannot post it to a different address.
How do I know if an item is in stock?
Can I track my order online?
My goods are damaged, what do I do?
You may be required to sign for, date and time every package we send to you. If the package looks damaged in any way you can refuse the delivery or sign for it unexamined. If it has been damaged by the carrier and you have not signed unexamined we cannot be held liable or make a claim with the carrier which may result in a delay in dealing with the matter. You must inform us immediately by e-mail or phone of any damaged goods and please send a photo of the damage. See our returns for more details.
How can I contact you by phone?
Our Telephone number is (03) 8522 1889.
When will I receive my goods?
We do our best to dispatch all goods on the next business day or at latest within 2 business days of your order being placed. You should receive your order within 2-8 business days of dispatch. Rural areas may take longer.
If you need your order immediately dispatched please contact us on (03) 8522 1889 and speak with our staff. We DO NOT currently dispatch on Saturday, Sunday or Bank Holidays. See delivery page for further details.
I have a complaint, what do I do?
Whilst we make every effort to offer an efficient service, occasionally mistakes are made. We will endeavour to resolve the complaint within 3 working days. Your complaint will be treated fairly, confidentially and with respect. If you have any complaints, comments or suggestions as to how we can improve our service then please contact us at help@southeastclearance.com
When are you open?
Our showroom is open 9am to 5pm (Monday to Friday) and from (9am-3pm) on Saturday. Our website is open for orders 24 hours a day, 365 days a year.
Why does my item look different from the picture on the website?
All our images are either manufacturers images or images we have created ourselves. From time to time manufacturers may alter products very slightly. If the alteration is significant we will upload updated images. Our images are for illustration purposes only and you should read product descriptions for full details of what you will receive.
Are your products brand new and in original packaging?
All our products are brand new (unless noted otherwise), original products in their original packaging - unless otherwise stated.
Any doubts - visit our showroom at 242 Boundary Road, Braeside and purchase directly from our showroom.
Regarding online orders you can always get in touch with us over the phone on (03) 8522 1889.